Know more about our Accomodation Rules
I. Basic Information
The Alchymist Prague Castle Suites, as the accommodation provider, is providing the accommodated guests with the following information: Accommodation provider´s identity and contact data: Alchymist Prague Castle Suites, company Alchymist s.r.o., based at: Vlašská 24, 118 00, Prague 1 – Mala Strana, Czech Republic, VAT no.: CZ 25149148. Electronic mail address: email@example.com, TEL: +420 257 286 960, FAX: +420 257 286 961.
Accommodation provider´s main business: provision of accommodation services; specification of the services: the accommodation provider arranges for accommodation and for services related to accommodation on behalf of the accommodated guests subject to the terms and conditions stipulated in a written accommodation contract. Price of the provided service: the current prices for the provided services are listed on the website www.alchymistpraguecastle.com in the section “Reservations”. The prices are listed including the VAT tax.
Method of payment and method of performance: the accommodated guest shall provide all payments agreed in the accommodation contract in cash or through a noncash transaction crediting the accommodation provider´s bank account whose number and variable symbol will be communicated to the accommodated guest by the accommodation provider in writing. Costs of remote communication: the costs associated with any means of remote communication shall be determined by the entities providing services employing such remote communication means and these costs shall not differ from their standard rates; Data concerning the existence, methods and conditions governing out-of-court settlements of consumer complaints, inclusive of the information on whether it is possible to seek assistance from a supervisory body.
The accommodated guest shall have the right to file a motion for out-of-court settlement of the dispute with the designated entity in charge of out-of-court consumer dispute settlements, which is The Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Praha 2, E-mail: firstname.lastname@example.org, Web: https://adr.coi.cz. The Czech Trade Inspection Authority is a supervisory body monitoring consumer protection, acting in pursuance of the Act No. 64/1986 Coll., The Czech Trade Inspection Authority Act, as amended, and additional legal regulations. The Czech Trade Inspection Authority´s website is www.coi.cz.
In conformity with the provision of the Article 1837 letter j) of the Civil Code, no right of withdrawal from the accommodation contract shall arise for the accommodated guests as consumers as long as the accommodation provider provides the contractual performances within the designated deadlines; The relationship between the accommodated guest and the accommodation provider which has been established through the accommodation contract shall be governed by the legal regulations of the Czech Republic information concerning the language to be used by the accommodated guest in negotiating with the accommodation provider along the contract duration and in which the contract terms and conditions and additional data will be communicated to the accommodated guests: Czech language.
According to Section 103, letter b, of Act No. 326/1999 Coll., on residence of aliens in the Czech Republic and on changes to some Acts, as amended, any Guest – alien, is required to submit a travel document, residence permit, confirmation of temporary residence in the country, residence permit of a family member who is a citizen of the European Union, permanent residence permit or a permanent residence permit of a citizen of the European Union to the Accommodation Provider on request and personally complete and sign the registration form in accordance with Section 97 of the Act. Accommodation cannot be provided to any Guest – alien who refuses to submit a proof of identification and other documents listed in the previous sentence and who refuses to complete the registration form. The obligation of personal completion and signature of the registration form does not apply to Guests – aliens under 15 years of age.
II. Additional Information
The hotel provides services in accordance with the standards of the company Alchymist Luxury Group/Alchymist s.r.o.
The hotel is entitled to accommodate only guests who are properly registered. Upon arrival guests must show a valid identity card, fill in and sign the registration card. All guests are obliged to guarantee the room and possible extra personal charges with a valid credit card or a cash deposit up to the amount of full accommodation price plus 50 EUR/1350 CZK per day for possible extra personal charges. The guests will then receive a hotel card with their name, room number and the key (electronic card) to their room.
In the case of prepaid accommodation all guests are still obliged to guarantee a possible personal charges in the same way and in the specified amount as it´s mentioned above. The accommodated guests are obliged to submit the valid accommodation card when requested by the hotel employees.
Check-in time is 2 p.m. Check-out time is 12 a.m. Early Check-in / later Check-out are subject of surcharge. Under exceptional circumstances the hotel may offer guests different accommodation than originally booked. However, this accommodation shall not differ substantially from the accommodation originally confirmed. Following a reservation the hotel shall hold the room until 11 p.m. of the arrival day, unless it was agreed differently in advance. If it is not possible to extend the guest’s stay in the room in which he was accommodated on arrival, the hotel shall be entitled to offer a different room.
The number of persons in the room may not exceed the number of persons registered for accommodation. The Guest agrees to provide their exact number upon check-in. The number of days of accommodation must be specified no later than upon check-in and recorded in the accommodation book/reservations system. Accommodation can be extended only with the consent of the Accommodation Provider and must be documented in the accommodation book.
The Guest hereby gives the Accommodation Provider his/her consent to the processing and keeping his/her personal data provided for the purposes of accommodation and registration of Guests pursuant to Act no. 565/1990 of Coll., on local fees, and Act no. 326/1999 of Coll., on the residence of foreign nationals in the Czech Republic and amendments to certain laws. Additional obligations of the Guest and the Accommodation Provider concerning the keeping of the accommodation book are laid down in the aforesaid legal regulations.
The hotel shall be liable to guests’ property and to damage to their possessions if these were kept in a place determined for this purpose or in a place typically used to leave such things. The hotel shall assume responsibility for money and valuables only if they have been stored in the hotel safe or given to the custody of the hotel upon confirmation in written.
Visitors are to be received in the hotel’s common areas. Visitors may only be received in the accommodation part of the hotel from 8 a.m. until 10 p.m. After these hours each other person sharing this room has to officially register as officially staying guests. Neither the Guest nor the Accommodation Provider are authorised to permit third parties to use the room. To assure the Guest’s maximum privacy it is also possible to restrict the hotel staff’s access to the room.
The hotel shall provide medical aid if a guest is ill or injured. The guest shall pay the costs for transportation and treatment. The exception to this rule shall be if the hotel is responsible for the guest’s illness or injury.
Smoking is strictly forbidden in the entire hotel building under penalty. Any manipulation with any kinds of open fire are also strictly prohibited (for example candle lighting in the room without an approval of hotel management).
Guests shall not be allowed to move the furniture in their rooms or in the hotel’s common areas without permission from the hotel management. Guests’ own electrical appliances shall not be used in the hotel. However, this does not apply to personal hygiene appliances (hairdryers, electric razors, etc.) or to computer equipment (notebooks). Guests may not store sports equipment or objects in their rooms for which special storage spaces are provided. In the accommodation facility, the Guest may also not: carry or keep arms, ammunition and explosives in the ready-to-use state; keep, produce or store narcotics, psychotropic substances and poisons unless they were prescribed by the Guest´s physician.
For safety reasons children under the age of 10 may not stay in a room or the hotel’s common areas without supervision from an adult. Children under the age of 15 may not use the spa and enter the health club without supervision from an adult person. The adult shall bear full responsibility for any damage caused by the children.
Dogs and other domestic animals may stay in a room only if they do not disturb or menace other guests or hotel employees. The guest shall be charged a fee of 30 EUR/810 CZK per each animal per day. Animals are not allowed in the bar and restaurants, it is strictly forbidden to enter the spa and health club with any animal. Hotel reserves the right to refuse the accommodation for guest, who did not inform the hotel in advance regarding pet coming with him/her, especially in case the animal´s weight exceeds 5 kg.
Guests are required to abide by the rules of polite behaviour, refrain from disturbing other guests by their behaviour, abide by the rules of peace at night (from 10 p.m. to 6 a.m.), refrain from consuming alcoholic beverages or intoxicating substances in the hotel’s common areas and refrain from damaging the fixtures and furnishings of the hotel (Accommodation Provider). Violation of any of these obligations is considered a serious breach of the Contract. Guests are responsible for any damage to the hotel property according to the valid regulations.
The Guest has to check out by 12 p.m. on the last day of their stay unless it was arranged otherwise. If this time limit is exceeded the guest shall be charged for a full further day’s stay. In some cases further night may not be available, based on actual occupancy.
When leaving the room, the guest is responsible for turning off water taps and activate energy saving mode (to remove the electronic card). The guest shall always keep / check, if the guestroom door is closed. When checking out of the hotel the Guest must hand in the key (electronic card) to their room at the reception desk.
The Guest must get acquainted with safety rules and the evacuation plan in case of a fire. This plan is available in every hotel room and at the reception desk. The Guest may not infringe on the freedom of other persons or cause death, bodily harm or property damage to other persons.
Guests pay for their accommodation and the services provided at the end of their stay according to the valid price list or agreed / confirmed price in the reservation (at the reception). In case of stay extension, it is necessary to increase the guarantee at an equivalent amount. Before leaving the hotel each guest has to officially check out and settle his bill. Information about the rates of the hotel’s services and penalties are available at the reception desk.
Guests must familiarize themselves with the accommodation rules. If the accommodation rules are broken the hotel management shall have the right to end the guest’s stay before the originally agreed departure date. In such cases the Guest is required to pay the price for the whole arranged period of accommodation and immediately leave the hotel. In the event that the Guest does not leave the hotel, the Accommodation Provider is authorised to immediately contact the Police of the Czech Republic or other public body.
III. Information about Personal Data Processing
The Accommodation Provider shall process personal data in a manual and automated manner through his authorized employees. The Guest has the right to access his/her personal data processed by the Accommodation Provider to rectify or delete them, to limit their processing and to object to their processing.
The Guest has the right to obtain from the Accommodation Provider the personal data that concern the Guest and that the Guest provided to the Accommodation Provider. Upon the Guest´s request, the Accommodation Provider shall immediately provide the data subject with data in a structured, commonly used and machine-readable format or shall provide them to another specified controller. This right does not apply to the personal data processed manually.
In the case that the Guest believes that his/her personal data are processed illegally, he/she may complain at the supervising authority, which in the Czech Republic is the Office for the Protection of Personal Data (www.uoou.cz).
The Accommodation Rules were updated on 3rd June 2018.